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restaurant directory
restaurant reviews | | |
 | | "We were hungry, it was around seven on the last day of July 2010 and my partner suggested we try away from the main square and the throngs of tourists to be found on any Saturday night in Prague. We arrived at the Klub Architektu, Betlemske Namesti 5a. Here we were shown quickly to a table (it was not full in the restaurant and I began to realize why at gone seven p.m. it was not full). After about five minutes, we ordered our meal and drinks. Then the beer, Slovakian, and water arrived quite quickly. Then, we waited and waited and waited. After thirty minutes, I saw one of the occasional visits by the staff into the part of the cellar where we were. I asked this attendant if she could find out when our meal would be delivered. She never re-appeared.
Some five minutes later another came into the room to deliver what we thought was to be our meal but no. It was for a very patient pair of American women. I asked this second waitress (who asked if I wanted a replacement for the beer which by now I had consumed) and then came someone who apeared to be the manager. I asked when our meal would be ready, he seemed unprepared to answer and said that he was quite happy to wait for forty minutes as we had been for a meal - our meal had still not arrived nor was there any ETA (estimated time of arrival). I suggested to him that the restaurant was falling below European standards on service but all he could say was that he was prepared to wait forty minutes or more (with the inference that therefore everyone should). There was no apology for the watt we had had.
He asked if we wished him to cancel the meal which seemed at that point most appropriate. We paid for the drinks and left.
In my six decades I have visited most of the capital cities in Europe (and others beside) and eaten at a large selection of good restaurants as well as many average and the occasional poor restaurant. I have never waited for more than forty minutes for one course nor had inferred by a waiter/manager that I should accept his standards. I am not a tourist but a resident in Prague and like to eat out and eat well and am disappointed by the lack of customer service in a large number of restaurants. Today’s experience was regrettably not completely unique in the city which is now my home and I feel that many tourists feel badly treated by the lack of customer focus as demonstrated by my experience and the potentially cynical exploitation of those visiting this beautiful city.
" | Glynn
Czech Republic
Jul.31.2010
Overall rating 1/5 |
| | "after reserving in advance, we arrived at the restaurant and were seated in a corner where the waiters' cashier and computer are and waiters were workin hovering over us. Our table was in the dark though when we reserved we specified that we wish for a table with a lamp light. We ordered drinks and food. The wine arrived and was a smaller amount then ordered. the Metre De brought a measuring cup to show us how they measure - on the cup the 150cc was shown but the line enhanced was much lower - they are actually stealing from every wine drinking customer at least 16% of each measured glass and are probably so used to it by now that he was not worried to show it to us even though the measured amount is at least 20cc (16%) less then what it should be. When mentioning it to the metre De instead of appologizing he was very impolite and just left us in the middle of talking. We got up and left very insulted and disappointed. it isn't enough to decorate and design, if you are not hospitable clients will leave and not return. " | Orly
Italy
May.14.2010
Overall rating 1/5 |
| | "Godt sted, hurtig betjening, ok pris, maden super. Har været i Prag mange gange og spist der ved hvert ophold og kan kun anbefale stedet. Det er en god ide at bestille bord hvis man vil spise i "myldretiden" om aftenen. Uden for aftenen har jeg aldrig oplevet at man ikke kunne få bord." | Claus Nielsen
Denmark
Apr.26.2010
Overall rating 4/5 |
| | "I have been to this restaurant twice and both times it was amazing. The ambience was relaxing with dim lighting, candles, and interesting architecture. The service is always great and the food is delicious! The meals are large and the quality of the food is always fresh and tasty. I live in Prague and always recommend this restaurant to friends and visitors. It is one of my boyfriend's favorite restaurants...I am taking him here for a celebratory birthday dinner because it is consistently superb." | Laura
United States
Dec.09.2009
Overall rating 5/5 |
| | "very good food and service. very nice place. cheap also." | Elena
Italy
Oct.19.2009
Overall rating 5/5 |
| | "We liked this delightful, cozy place with its stone walls and dim lighting. In fact, we went back a second time with our group of 6-8. Food was very good, we all thought. Mine was well-prepared, pricing was good, service was good, staff was helpful. They even went to a lot of trouble to run credit cards for each of us. Second time we went in, we all made sure to have cash to save them the effort. Cash seems the preferred payment method many places in Prague. I had an excellent caprese salad here - the summer tomatoes are hard to beat." | Jazzy
United States
Sep.07.2009
Overall rating 4/5 |
| | "After reading great reviews, we went to KA only to find the food very bad. Soup and potato apetizer salty, Prague Goulash with tough pieces of meat (not beef), and the the bill had an "extra" item on it. Not to return here." | Jared
United States
Jul.25.2009
Overall rating 1/5 |
| | "zeer aan te bevelen. Een verademing net buiten het toeristisch geweld. Goede kwaliteit eten, prima wijn en verrassende prijzen." | ed&jet
Netherlands
Jul.18.2009
Overall rating 5/5 |
| | "Best place in Prague, very intimate and great ambiance. " | Nay
United Kingdom
Oct.22.2008
Overall rating 5/5 |
| | "veramente un ristorante ottimo!suggestivo il posto, cibo e birra ottimi!" | georgia
Italy
Jul.19.2008
Overall rating 4/5 |
| | "Lovely retaurant- excellent food, friendly service,great value, very cosy. Cant wait to go back!" | Gem
United Kingdom
Sep.24.2007
Overall rating 5/5 |
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