"In general, we've had good experiences with AAA and would consider ourselves good customers, as we have used them very often. However in recent weeks, they seem to be deteriorating, with more and more unpleasant drivers and dirty cars turning up.
As just the most recent example, my wife (who is Czech) was recently short changed of 100kc. The bill was 370kc (we have the receipt), she handed the driver 480kc in 2x200kc 1x50kc notes, and 30kc in two coins, and spoke 'trista-osmdesat' - that includes a 10kc tip! The driver handed her the receipt, but not the 100kc she was owed - it wasn't until stepping out of the car that she realized this. She tried unsuccessfully to wave down the driver, who drove off immediately.
She immediately called to AAA dispatching to try to get the driver to return with the owed money. On the first call, the rude and unpleasant dispatcher claimed that it was my wife's fault that the 100kc was not returnedm, and downright refused to do anything about it.
On the second call to dispatching, my wife spoke to somebody else who was more helpful. She was told that the driver had agreed to return to our address, to deliver the 100kc, and would be there shortly. However, after a few minutes, my wife then received a call from dispatching, informing her that the driver had 'changed his mind' and was now refusing to return the money.
What a joke. Clearly the company refuses to take responsibility for the actions of its drivers.
" | Brian Fearon
Czech Republic
Dec.15.2009
Overall rating 2/5 |
