"My rating would be poor were it not for Jan Vanek in Service (Revolucni Istyle in Prague). Why?
I find that most of the sales people aren't so well informed and clearly haven't been given a lot of training as they don't give consistent information at all stores and basic Mac info isn't always known.
***Petr who is the manager of the sales team at the Revolucni store, which is where they say to get service on their website,..says they don't have to take macs that were not purchase at istyle (in Czech). And, was really nasty and doesn't know what customer service really is. He feels that his team has nothing to do with Service and never mind that there is only one person running the whole service dept and the guy needs a day off once in a while. What it means is if you have any problems and service has a day off or week off..you are out of luck.
That article about "if your Mac Crashes go to istyle" while in town..is over stating a bit. 1st of all, it usually takes a while to get serviced. If it's a software thing, you might get lucky and they will help on the spot. As, their new policy is to not recognize International warranties, you might be out of luck altogether. They refer you to a service that is pretty far away and not so easy to get to. If you are lucky, you will find someone in a good mood to help. Or, you can PAY and they'll maybe help:). NOT A USUAL MAC store. REALLY.
We are working on correcting the situation, but not there, yet. More of us need to write Mac and Istyle and get them to train Petr and all Istyle people that don't understand the true meaning of service in a kind and helpful manner:)
Jan Vanek is my super hero, as I got my Mac in before the policy..a lot of fights (not with him) and a lot of bad service, and yet he went above and beyond the call of duty. If you want good service..ask for Jan and let him know you heard he's fantastic and trustworthy.
So, could be better..would be superb if Petr didn't work there.
Good luck to you all. Lower your expectations.
If you are only buying, then you are probably OK, you will just pay a heck of a lot more then you would anywhere else:)
Happy California-Prague iMac girl
Ariel Green" | Ariel Green
Czech Republic
Jan.21.2009
Overall rating 2/5 |
